Less manual intake
Patients enter their own details, so your team spends less time on phone transcription and callbacks to confirm addresses.
QR-Based Home Sample Collection for Diagnostic Labs
One scan, and the collection request is already inside your operational workflow.
Most home collection requests still arrive by phone. Somebody answers, writes down an address, repeats a phone number back, and hopes the handwriting survives the shift. That intake step is where a large share of collection problems begin.
QR-based booking replaces it. Your laboratory gets a dedicated QR code; the patient scans it, enters their own details and submits the request — and the request is created against your laboratory in the Phlebify workflow.
What QR-based booking is
A QR code that belongs to a specific laboratory. When it is scanned, it opens a short digital request form for home sample collection. The patient fills in the details required to perform a visit, submits, and the request enters the collection workflow attached to that lab.
There is no app to install for the patient and no new system for your reception team to learn. The code can sit on printed material you already produce.
The workflow, step by step
Each step below is a state on the request. The laboratory and the operations team see the same sequence.
- Scan QR
- Enter details
- Submit request
- Order created
- Lab / operations visibility
- Phlebotomist assigned
- Sample collected
- Sample moved
- Lab handover
How patients and laboratories use it
- 01
Patient scans
The patient scans the lab's QR code from a flyer, report, poster or tabletop display using a normal phone camera.
- 02
Patient submits details
They enter the details needed for a home visit — name, contact number, address and the requirement — and submit the request themselves.
- 03
Order is created
A collection request is created against the laboratory that owns the QR code, visible to both the lab and the Phlebify operations team.
- 04
Collection proceeds
A verified phlebotomist is assigned through [AI Dispatch](/technology/ai-dispatch), the visit is completed, and the sample moves to your laboratory with the handover recorded.
Where a lab can place its QR code
The code works anywhere a patient already looks at something from your laboratory:
- Reception desk and billing counter
- Printed flyers and pamphlets
- Test vouchers and prescription packs
- Printed and digital reports
- Tabletop standees at collection centres
- Posters inside clinics and hospitals
- Patient messages and follow-up communication
- Doctor referral material
Because the code is lab-specific, requests raised through it stay attributed to your laboratory.
Why it helps a diagnostic laboratory
Cleaner request data
Contact number and address come from the person who knows them, which reduces failed visits caused by wrong details.
Requests outside call hours
A patient can raise a request whenever they read your material, not only when someone is available to answer the phone.
Your brand stays in front
The code lives on your laboratory's material; Phlebify runs the collection workflow behind it.
One tracked workflow
QR requests follow the same assignment, [tracking](/technology/collection-tracking) and handover path as requests raised by your team.
Nothing to install
No patient app and no new hardware — a phone camera and a printed code are enough.
Patient privacy
The public page you are reading documents the capability. Individual booking links, order pages and patient records are private application areas — they are not published, not linked from the public site and not made available to search engines.
Frequently asked questions
Does the patient need an app to use the QR code?
No. The code opens a web-based request form in the phone's browser. Nothing needs to be installed.
Is the QR code specific to our laboratory?
Yes. A laboratory receives its own code, so requests raised through it are created against that laboratory in the workflow.
What happens immediately after a patient submits the form?
A collection request is created and becomes visible to the laboratory and the operations team, after which a verified phlebotomist is assigned for the visit.
Can we still raise collection requests ourselves?
Yes. QR booking is an additional intake channel. Requests raised by your team follow exactly the same assignment, tracking and handover workflow.
Are patient booking pages indexed by Google?
No. Individual booking and order pages are private application areas and are excluded from indexing. Only public information pages like this one are indexable.
Talk to the Phlebify team
Tell us about your collection volumes and cities — we'll walk you through how the network would support your operations.