Fewer coordination calls
Assignment and status live in the workflow, so coordinators read state instead of chasing collectors.
Technology Built for Diagnostic Collection Operations
Dispatch, distance, digital booking and tracking — in one operational layer.
Home sample collection fails or succeeds on operational detail: who is available, how far they actually have to travel, whether the request was captured correctly, and whether the laboratory can see what is happening without making a phone call.
Phlebify technology exists to answer those four questions repeatedly and consistently for diagnostic laboratories, hospitals and healthcare providers.
AI Dispatch
Dispatch is the decision that shapes every collection: which phlebotomist takes a request, and when. Doing that by phone works for a handful of collections a day and stops working shortly after.
Phlebify AI Dispatch evaluates each incoming request against phlebotomist availability, current location, existing workload, the requested time window and the operational constraints that apply to that request, then assigns it. When something changes — a visit runs long, a patient is unreachable, a collector becomes unavailable — the request can be reassigned rather than left sitting with the wrong person.
The result is fewer coordination calls per collection and an assignment decision that is recorded rather than remembered.
Distance Intelligence
Distance is the cost driver most collection operations under-measure. Two requests that look identical on a spreadsheet can differ completely once travel distance and operational geography are accounted for.
Distance Intelligence makes travel distance an explicit input: it informs which phlebotomist is a sensible choice for an address, how visits are sequenced, how phlebotomist travel is planned across a shift, and — where applicable — distance-based commercial calculations for partner labs.
It is planning input, not a promise about traffic. The value is in making distance visible before a window is committed, instead of discovering it afterwards.
QR-based home collection
A laboratory can hand patients a lab-specific QR code and let them raise their own home collection request — no call centre, no manual intake form, no transcription of an address over the phone.
The patient scans, enters their details, submits the request, and the request lands in the Phlebify workflow attached to that laboratory. Read the detail on QR-based home sample collection.
The QR collection workflow
Every step below is a recorded state on the request, not a marketing diagram.
- Scan QR
- Enter details
- Submit request
- Order created
- Lab / operations visibility
- Phlebotomist assigned
- Sample collected
- Sample moved
- Lab handover
Real-time collection tracking
Once a request exists, the laboratory should not have to call anyone to learn where it stands. Collection tracking exposes order status, phlebotomist status, collection status, sample movement and laboratory handover, with timestamps against each transition.
Exceptions are part of the same record: patient unavailable, address unreachable, insufficient sample volume, recollection required. A reason is captured at the point it happens, which is the only time it can be captured accurately.
What the technology changes for a laboratory
Realistic collection windows
Distance and availability are considered before a window is committed to the patient.
Clean request intake
QR-based booking captures patient details at source rather than through a phone transcription.
Traceable operations
Each collection carries a recorded sequence of events from creation to laboratory handover.
Lab-side visibility
The [lab view](/for-labs) shows incoming requests, live collections and exceptions in one place.
API-friendly integration
Order creation and status exchange with a LIMS is supported; scope is confirmed with your technical team.
Talk to the Phlebify team
Tell us about your collection volumes and cities — we'll walk you through how the network would support your operations.